Welcome and thank you for reviewing my shop's policies. If you do not find the information and answers your are searching for here, please convo me and I will be happy to clarify my policies.
I currently accept Etsy Direct and PayPal.
All orders must be paid in full prior to shipping.
Customers are responsible for paying all taxes, tariffs, import and duty fees.
Most items will be shipped within 2-3 business days via USPS First Class Mail unless otherwise indicated.
Production times are longer on custom orders and Tree of Life necklaces.
All Tree of Life items ship fully insured via USPS Priority Mail.
Please be advised that I cannot be held responsible for your package once it leaves my studio.
Customer service is a top priority for me. I do my best to ensure every customer is pleased with their purchase. However, my current policy is no refunds unless an item is damaged during shipping. You must contact me within three days of delivery and provide at least one picture showing the damage to the item(s). I will then gladly replace the item or refund you if I do not have a suitable replacement.
Please convo me if you have any questions.
- I love to work with my customers to create one-of-a-kind pieces. Simply convo me and we can discuss how I can bring your ‘vision’ to life.
- All custom orders must be paid in full prior to me beginning work.
- Custom orders may take longer than the standard 2 - 3 business days to complete depending upon the scope of the project. Individual time frames will be discussed prior to you placing your order.
Disclaimer: All information provided regarding metaphysical properties of stones and crystals is strictly for inspirational and entertainment purposes; and, is NOT intended as medical or psychological advice.
Additional Note: All items are handcrafted with natural stones and crystals; therefore, no two pieces will be exactly alike and each will have its own unique character.